1. Data controller & introduction
This Privacy Policy explains how Clippper AI ("Clippper," "we," "us," or "our") collects, uses, shares, and protects your personal data when you use our platform, websites (including clippper.ai), and related services (collectively, the "Services").
The data controller responsible for your personal data is:
Clippper AI
Registered with the Dutch Chamber of Commerce (KVK): 98839586
VAT (BTW): NL005356958B40
The Netherlands
Email: info@clippper.ai
By using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the Services.
2. What personal data we collect
2.1 Data you provide directly
- Account information: Name, email address, and authentication data (for example Google or Twitch sign-in identifiers, or one-time login codes sent by email)
- Submissions and user content: Clip or video links from Twitch, Kick, or other supported sources you provide, associated video and audio we fetch or process, transcripts, previews, intermediate files, and exported clips you generate. This can include images of people visible in the footage when they appear in your content.
- Preferences: Caption styles, export settings, and similar in-app choices
- Feedback: Ratings, comments, and feature requests you submit
- Communications: Messages you send to our support team
2.2 Data collected automatically
- Device & browser data: IP address, browser type, operating system, device identifiers where available, and screen characteristics
- Usage data: Pages visited, features used, session duration, and referring URLs
- Geolocation: Approximate location derived from your IP address (for example country level)
- Cookies & similar technologies: See Section 8 below
2.3 Data from third-party integrations
- Google sign-in: Name, email address, and profile picture (if you choose to sign in with Google)
- Twitch sign-in or channel linking: Identifiers and tokens needed to sign you in or access clips you authorize
- YouTube: Channel name, channel ID, and OAuth access/refresh tokens when you connect your YouTube account to upload or publish through the Services
- Other platforms: When we add optional connections (for example TikTok), similar account metadata and OAuth tokens may be collected if you choose to connect them
- Stripe: Payment status, subscription details, and customer ID (Stripe handles your payment card information directly — we do not store your full card number on our servers)
2.4 AI-generated data
- Transcripts: Word-level and segment-level transcriptions generated from your audio
- Clip metadata: Titles, hook text, layout plans, timing, and related outputs produced by automated or AI-assisted processing
- Subtitles & captions: Timed caption data generated for your clips
3. Legal basis for processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:
| Processing activity | Legal basis |
|---|---|
| Providing the Services (fetching source media, AI analysis, rendering, export) | Performance of contract (Art. 6(1)(b)) |
| Account creation and management | Performance of contract (Art. 6(1)(b)) |
| Payment processing and billing | Performance of contract (Art. 6(1)(b)) |
| Sending transactional emails (for example clips ready, security notices) | Performance of contract (Art. 6(1)(b)) |
| Analytics and service improvement | Legitimate interest (Art. 6(1)(f)) |
| Fraud prevention and security | Legitimate interest (Art. 6(1)(f)) |
| Marketing communications | Consent (Art. 6(1)(a)) |
| Compliance with legal obligations | Legal obligation (Art. 6(1)(c)) |
4. How we use your personal data
We use your personal data for the following purposes:
- Service delivery: Processing your submissions, generating transcripts and layouts, rendering clips, and publishing to connected platforms when you ask us to
- Account management: Creating and maintaining your account, subscriptions, and credits
- Payment processing: Managing billing through Stripe
- Communications: Transactional email and, with your consent, marketing
- Service improvement: Analyzing aggregate or anonymized usage to improve performance and features
- Security: Detecting and preventing fraud, abuse, and unauthorized access
- Legal compliance: Fulfilling legal obligations and protecting our rights
Important: We do not use your user content (videos, audio, transcripts, or exported clips) to train our own AI or machine learning models. Your content is processed to deliver the Services to you. Third-party AI providers we use (for example OpenAI and Deepgram) process data under their API and data processing terms, which restrict use of customer content for model training as described in their policies.
5. AI processing & third-party AI providers
Our Services use artificial intelligence to process your content. This section summarizes what data may be sent to AI providers and how it is handled.
5.1 Deepgram (speech-to-text)
- Data sent: Audio extracted from the source media we process for you
- Purpose: Generating transcriptions with timing (and related speech metadata we configure)
- Retention by Deepgram: Processed via their API under their terms; audio is not retained for training after processing as described in their documentation
- More info: Deepgram Privacy Policy
5.2 OpenAI (language and analysis models)
- Data sent: Text derived from transcripts and related metadata about your project — we do not send raw video files to OpenAI for typical language-model tasks; other pipelines may use structured visual or timing signals as configured in our stack
- Purpose: Editorial planning, highlight suggestions, hook text, captions timing assistance, and similar features
- Retention by OpenAI: Governed by OpenAI's API data policies (including retention for abuse monitoring where applicable)
- More info: OpenAI Privacy Policy
5.3 Automated processing
Automated systems may propose crops, layouts, segments, or scores. You can review and change outputs before export or publishing. We do not use these features to make solely automated decisions with legal or similarly significant effects about you as an individual within the meaning of GDPR Article 22.
6. Third-party service providers (sub-processors)
We share personal data with service providers who process data on our behalf under appropriate agreements:
| Provider | Purpose | Data shared |
|---|---|---|
| Deepgram | Audio transcription | Audio data |
| OpenAI | AI text analysis and generation | Transcripts, project metadata |
| Stripe | Payment processing | Payment status, email, billing records |
| Cloudflare (R2) | Object storage and CDN | Media files, rendered clips, assets |
| Microsoft Azure | Queues and compute | Job metadata and processing payloads |
| MailerSend | Transactional email | Email address, message content |
| Google Analytics | Website analytics (marketing site) | Usage data; may include IP in accordance with your consent and settings |
When you connect YouTube or other platforms, we exchange data with those services as needed to publish on your behalf. That sharing is initiated by you and is governed by each platform's privacy policy.
7. International data transfers
Clippper AI is based in The Netherlands (EU/EEA). Some providers operate outside the EEA, including in the United States. When we transfer personal data outside the EEA, we use appropriate safeguards such as the EU-U.S. Data Privacy Framework where applicable, Standard Contractual Clauses, or other mechanisms recognized by regulators.
You may request more information about transfers by contacting us at info@clippper.ai.
8. Cookies & tracking technologies
We use cookies and similar technologies for authentication, security, preferences, analytics (where you consent), and to remember choices. You can manage non-essential cookies through our cookie controls and your browser. Blocking essential cookies may affect login or core features.
9. Data retention
We retain personal data only as long as necessary for the purposes described in this policy:
| Data type | Retention period |
|---|---|
| Account data | Duration of your account, plus a short period after a deletion request |
| User content (source media, clips, transcripts) | While your account is active; removed on a rolling basis according to plan and operations |
| Backup copies | May persist for up to 90 days after deletion from active systems |
| Payment and billing records | Up to 7 years where required for tax and legal obligations |
| OAuth tokens (for example YouTube) | Until you disconnect the integration or delete your account |
| Server logs and analytics | Typically up to 12 months unless a longer period is needed for security |
| Deleted account identifiers | A non-reversible hash of your email may be retained to reduce abuse and duplicate sign-ups |
10. Your rights under the GDPR
If you are in the EEA, the UK, or Switzerland, you may have the right to access, rectify, erase, restrict, port, or object to certain processing, and to withdraw consent where processing is based on consent. You may lodge a complaint with your supervisory authority. In the Netherlands, this is the Autoriteit Persoonsgegevens (autoriteitpersoonsgegevens.nl).
To exercise your rights, contact us at info@clippper.ai. We will respond within the time required by law and may need to verify your identity.
11. California privacy rights (CCPA/CPRA)
If you are a California resident, you may have the right to know, delete, and correct certain personal information, and to opt out of sale or sharing. We do not sell your personal information. We will not discriminate against you for exercising your rights.
To exercise these rights, contact us at info@clippper.ai.
12. Data security
We implement technical and organizational measures appropriate to the risk, including encryption in transit (TLS), access controls, and secure authentication practices. No method of transmission or storage is completely secure; we work to address incidents promptly.
13. Data breach notification
If a breach is likely to risk your rights and freedoms, we will notify the supervisory authority within 72 hours where the GDPR requires, and notify affected individuals without undue delay when required.
14. Children's privacy
The Services are not directed at children under 16. We do not knowingly collect personal data from children under 16 without appropriate consent. If you believe we have collected such data, contact us at info@clippper.ai.
15. Account deletion
You may delete your account using in-app controls or by contacting us. When you delete your account, we remove or anonymize personal data where we are not required to retain it. Backups may persist for a limited time; billing records may be kept as required by law. Content already published on third-party platforms is not removed by us — manage it on those platforms directly.
16. Changes to this privacy policy
We may update this policy from time to time. We will change the "Last updated" date above. If changes are material, we will provide additional notice as appropriate (for example by email or an in-app message).
17. Contact us
If you have questions, wish to exercise your data protection rights, or want to complain about our data practices:
Clippper AI
Data protection contact
KVK: 98839586
BTW: NL005356958B40
The Netherlands
Email: info@clippper.ai
Questions? Email us at info@clippper.ai or use the in-app Help page when you are signed in.
See also our Terms of Service.